Use Cases and Deployment Scope

SharpSpring allows me to use it's powerful tools to promote my business and also market my clients' businesses. I can use it on their behalf or give them a user account and train them to use the tools themselves.

SharpSpring also, offers me agency pricing and allows me to white label their interface and decide for myself what to charge them to use it.

Right now, I mainly use SharpSpring's CRM feature to collect customer data from the various ads I run. I also use it to collect customer data from things like chat applications, Facebook Messenger, and text message applications.

I collect the information and segment it into campaigns and lists using SharpSprings automation features. Then I follow up with these prospects through email drip campaigns.

Pros and Cons

SharpSpring supports marketing agencies like no other automation provider. They offer agency pricing that is a fraction of what companies like Infusionsoft and HubSpot charge. They don't compete for my customers. And they have my back at every turn with amazing customer service.
SharpSpring makes automation available to companies of all sizes. Small to mid-sized businesses are used to seeing Google Analytics and Facebook Insights. But, with SharpSpring, suddenly those numbers and graphs become people, faces, and profiles. It gives a business owner a clearer view his or her customer which, in turn, focuses his or her marketing efforts like never before.
SharpSpring listens to its partner agencies and responds with serious hustle. Digital Marketing is always evolving. That means the needs of agencies are always evolving. SharpSpring values input from its customers and uses that input to drive the development of new features. I truly feel that when I make a suggestion, it is received and valued by the SharpSpring team.
SharpSpring provides fast and reliable support for any technical issue. Any time I have called for tech support, my call has been treated with earnest concern. My issues have been addressed immediately and are often fixed before my call has ended. The support staff is kind, courteous, and a pleasure to talk to.
SharpSpring is easy to learn and enjoyable to use. The onboarding process (which costs significantly less than the competition) is thorough and fun. I looked forward to my calls with Justin. He was knowledgable and patient. He allowed me to explore at my own pace while guiding me through all of the necessary skills I would need to learn.

I would love to see SharpSpring develop integration with popular chat platforms. Right now I have to connect it through Zapier links and custom form fields. I can get the job done, but a native integration would be better.
I would like the ability to duplicate things more easily within the interface. It's simpler to edit a duplicate action group than it is to start from scratch. There are ways to duplicate many things, but the duplicate commands are sometimes hard to find, because there isn't a standard way to perform this action across the whole platform.
The things I would like to see are all minor additions or improvements. All in all, there aren't many things that I find SharpSpring lacking. It's an amazing tool at an amazing price run by amazing people.

Return on Investment

SharpSpring has leveled the playing field for me by giving me the ability to compete with any agency. I can offer any service within the digital marketing realm at scale and with excellence.
SharpSpring has provided me with additional opportunities to create income by reselling their platform to my clients. And they protect my ability to do that with special agency pricing.
SharpSpring allows me to market my services to larger companies for larger projects. With these tools at my disposal, I can help everyone from startups to large corporations and that is a game changer for my little agency.

Alternatives Considered

Infusionsoft, HubSpot, ONTRAPORT, AWeber, Drip from Leadpages and Constant Contact

SharpSpring easily stands toe to toe with any competing product on the market. Its tools are robust and powerful. Its customer service is fast and reliable. Its price is simply unbeatable. That's why I chose SharpSpring over all the other options I researched.

Other Software Used

WordPress, LiveChat, Facebook for Business

Likelihood to Recommend

SharpSpring is particularly well suited to plugging the holes of a traditional marketing or recruiting program with automation. I use SharpSpring to collect data from recruiting ads posted on Facebook, Indeed, Craig's List, and elsewhere. Before SharpSpring, my clients wanted to use Facebook ads to promote openings in their companies, but they weren't seeing much success. The ads would run to a landing page where the person would be asked to complete a large and intimidating application that would place him or her in the client's applicant tracking system.

People would click the ad, but leave the landing page when they saw the complexity of the application. I was able to craft a different ad that ran to a landing page containing just some information and a SharpSpring form requesting a name and an email address. Soon people began filling out the form because it was easier. Their contact information was collected in SharpSpring and the proper HR representative was alerted via email. The applicant received a call back very quickly and, after a short conversation with a real human being was more willing to complete the online application.

As a result, one of my clients was able to hire 48 people in less than 90 days.

SharpSpring Is Absolutely the Best Bang for the Buck in Digital Marketing Today!

Overall Satisfaction with SharpSpring