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Top 10 CRM Solutions Companies - 2023

Top 10 CRM Solutions Companies - 2023

As companies continue to focus on providing personalized and seamless customer experiences, the demand for customer relationship management (CRM) solutions that can help manage customer interactions across multiple channels and touchpoints is expected to grow. Meanwhile, as businesses are increasingly recognizing the need to provide their sales and service teams with mobile access to customer data and sales tools, the demand for CRM increases efficiency and productivity.

Driven by these industry developments, the CRM service industry is expected to reach $145.79 billion by the end of 2029 with a CAGR of 12.5 percent. This growth is primarily driven by increasing adoption of cloud-based CRM solutions, as well as the rising demand for artificial intelligence and machine learning capabilities in CRM software.

Staying abreast of such key industry developments, this edition of CIOReview showcases how organizations are leveraging the latest technologies to help clients manage their customer relationships better and meet their expectations. The edition features thought leadership articles from Nestor Valverde MSc, group CRM and loyalty manager, Spotlight Retail Group, who speaks about how businesses can take an omnichannel approach to create better customer relationships. Rick Stanbridge, executive vice president and chief information officer of Marco’s Pizza, highlights the benefits of migrating legacy systems to 100 percent cloud-based platforms.

In addition, we also bring to some of the top CRM service providers that can devise ideal solutions for their clients. The list includes FastGem, which is making waves in the industry for its customizable CRM systems that help organizations streamline their business operations and heighten customer experiences.

We hope this edition assists you in finding the ideal CRM solution providers that will devise impactful and effective solutions to help you build and maintain solid customer relationships, and propel business growth.

Let us know your thoughts!

    Top CRM Solutions Companies

  • 1

    FastGem

    FastGem’s customizable CRM system, designed specifically for third-party utility providers. It provides a wide range of capabilities to manage both sales and installation operations while helping track existing customers and attract new ones
  • 2

    Clear C2

    Clear C2’s flagship solution, C2CRM is a next-generation CRM that offers a wide range of features and functionalities that cover all aspects of customer relationship management, including relationship management, sales automation, marketing automation, customer service, and mobility, making it an efficient and comprehensive solution for businesses of every size.
  • 3

    Purely CRM

    The Purely CRM team within Endeavour Solutions uses Microsoft Dynamics 365 (CE/CRM) and Power Platform to help clients meet their business transformation needs. It leverages Microsoft Azure DevOps and the Purely CRM Support Desk to deliver leading Microsoft CRM projects across the United States and Canada.
  • 4

    8x8

    8x8

    8x8 is a leading provider of cloud communication and collaboration solutions. Their innovative platform offers voice, video, chat, and contact center capabilities, empowering businesses to connect and communicate effectively
  • 5

    Act!

    Act!

    Act! is a comprehensive customer relationship management (CRM) software designed to help businesses build lasting customer relationships. With powerful features and customizable solutions, Act! enables efficient sales and marketing operations
  • 6

    Crmvox

    Crmvox

    Crmvox offers a robust CRM platform tailored to meet the specific needs of businesses. Their intuitive interface, automation capabilities, and analytics tools provide effective customer management and drive business growth
  • 7

    HubSpot

    HubSpot

    HubSpot offers a comprehensive CRM platform that integrates sales, marketing, and customer service tools. With its user-friendly interface and automation features, HubSpot empowers businesses to grow, engage customers, and drive success
  • 8

    Momentum CRM

    Momentum CRM

    Momentum CRM provides a customizable CRM solution specifically designed for the automotive industry. It streamlines sales processes, improves customer communication, and helps dealerships maximize profitability
  • 9

    Followup CRM

    Followup CRM

    Followup CRM is a specialized CRM software designed for the construction industry. It helps contractors streamline project management, track leads, and enhance communication to improve efficiency and boost profitability
  • 10

    monday.com

    monday.com

    monday.com is a versatile work operating system that helps teams manage projects, workflows, and collaboration in a single platform. With its intuitive interface and customizable features, monday.com enhances productivity and transparency