A More Sustainable Way to Retail
We use the power of our platforms to inspire a more sustainable way to retail: intentionally inclusive, entrepreneurially driven, responsibly curated and waste-smart.
A More Sustainable Way to Retail
We use the power of our platforms to inspire a more sustainable way to retail: intentionally inclusive, entrepreneurially driven, responsibly curated and waste-smart.
Every product has a story, a human connection. A dream fulfilled; a bond made. At QVC Group, we don’t just sell things. We connect dreamers with discoverers; designers and innovators with shoppers looking for unique experiences that enrich life’s everyday moments. We’ve been creating these experiences for decades—online, in stores and on TV—making connections and forging strong relationships with our communities and team members. But with relationships comes responsibility. For us, that responsibility has always meant making sure that these moments of joy also help build a better world.
Now, we’re raising our game even further. Challenges such as inequality, climate change, and community well-being require us to do even more through bold goals, fresh thinking, renewed commitment, and collective action – using the inherent strengths of our relationships, our global platforms, and our passionate team members.
We’re building an intentionally inclusive work culture where differences drive innovation. We’re supporting entrepreneurs of all backgrounds so startups become sustainable sources of income and inspiration and build community resilience. We’re conserving energy by recycling, reusing, and shifting our plastic use so that our oceans can thrive again. And we’re purposefully sourcing products that are made ethically and sustainably.
In other words, we see a new path forward. A new way of retailing that creates moments of joy and a better world. Powered by our purpose and principles. Moving us forward.
QVC Group’s Global Impact team seeks to embed inclusion, sustainability, and social responsibility into all aspects of our business. Our strategy is to inspire a more sustainable way to retail by sparking actions that accelerate business growth and positively impact team members, customers, communities, business partners, and the planet. This strategy prioritizes actions in three key areas that the company’s stakeholders have deemed to be important, and where the company believes it can deliver the largest impact:
- Protecting Our Environment to reduce our impact on the climate and ecosystems
- Championing Empowerment and Belonging to include everyone in the future of retail
- Curating Product Responsibly to ensure that what we sell respects people and planet
As we work to advance our strategy, we hold ourselves to the highest standards of business ethics, customer service and privacy, and product safety and quality. We hold ourselves accountable by setting public goals and striving for continuous improvement by empowering team members to find innovative solutions.
Protecting Our Environment
Creating a more sustainable way to retail means looking for ways to minimize our environmental impact.
Curating Product Responsibly
A more sustainable way to retail respects human rights in the supply chain, values natural resources, and provides relevant information to customers to make fully informed purchasing decisions.
Championing Empowerment & Belonging
A more sustainable way to retail is one that intentionally nurtures a culture of inclusion, support, and empowerment of key stakeholders, from team members to entrepreneurs, and the communities in which we serve.
Corporate Responsibility Commitments
Our commitments are meant to inspire a more sustainable way to retail.
Corporate Giving
Our corporate giving encompasses philanthropy, product donations, cause marketing, sponsorships and grants, and team member giving and volunteering.
Our Foundations
Trust is the foundation of our business, taking years to nurture and build. We consider areas such as Business Ethics, Product Safety & Quality, and Customer Service & Privacy foundational to operating as a trustworthy and ethical business.
Corporate Responsibility Reports and Assurance Statements
Corporate Responsibility Reports and Assurance Statements Archive
Contribution Summary Reports Archive
To review a round-up of our community involvement efforts in years past, please click on the links below.
Stories
QURATE RETAIL GROUP CONTINUES TO MAKE SIGNIFICANT ADVANCEMENTS ON GLOBAL IMPACT EFFORTS
September 26, 2024: QVC Group’s Global Impact focus seeks to embed inclusion, sustainability, and social responsibility into all aspects of our business. We do this by inspiring a more sustainable way to retail through actions that accelerate business growth and positively impact employees, customers, communities, business partners, and the planet. As a result, we continue to make significant advancements towards our public goals and the critical role we play in protecting the environment, championing empowerment and belonging, and curating product responsibly. “At Qurate Retail, one example of a more sustainable way to retail is one that intentionally cultivates an inclusive work culture, promotes employee well-being, and drives positive impact for team members, entrepreneurs, and communities where we operate,” said Virginia Nguyen, Chief Diversity & Impact Officer, QVC GroupSM. “We’re immensely proud of the strides we’ve made, and we acknowledge the journey is ongoing. That’s why our Corporate Responsibility commitments continue to remain a core focus as it not only benefits all company stakeholders – it also reinforces that responsible business is good business.” As part of QVC Group’s championing empowerment & belonging pillar, there are strategic imperatives around Community & Social Impact and Diversity, Equity, & Inclusion. Read on for highlights around the initiatives, programs, and achievements that have shaped our journey and made a meaningful impact towards our future progress. Community & Social Impact Through focused cause marketing and giving programs, which embrace our responsibility to our stakeholders and society at large, our 2023 Global Contribution Summary Report demonstrates the many impactful ways we collectively made a difference last year. Highlights include: Generated over $33.8+ million for more than 1,423 charities worldwide in 2023. $9.6+ million towards women’s empowerment & entrepreneurship resulting in $41+ million total contributions towards such causes since 2020, bringing us closer to our 2025 target of $50 million. With the addition of our total giving this past year, we’ve been able to contribute over $148 million to causes since 2020, surpassing our commitment to reach $100M between 2020-2025. Diversity, Equity, & Inclusion Our inaugural 2022-2023 Diversity, Equity and Inclusion (DE&I) Report represents QVC Group’s unwavering dedication to an inclusive environment, to equity, and to a sense of belonging for every team member, business partner, and customer. Our comprehensive DE&I strategy includes a holistic approach focused on four strategic pillars: Our People, Our Culture, Our Consumers & Marketplace and Our Communities. We’re proud of the progress we’ve made against our stated goals, including achieving several ahead of schedule. Highlights include: Goals already achieved around team member inclusion, spotlighting small businesses, supplier diversity and more. In March 2023, QVC launched a dedicated Accessible & Adaptive category – with hundreds of products spanning fashion, home, electronics and beauty – making QVC one of the first U.S. retailers to curate the full lifestyle of accessible products into a single multi-category offering. Key highlights from our Small Business Spotlight (SBS) program in 2022 include: 95 businesses featured; $2.9m in airtime; 2,040 hours volunteered; 92% experienced benefits1; and a diverse mix of small business owners: 28 Black-owned, 19 Disability-owned, 19 Latino- or Hispanic- owned, 18 LGBTQ+-owned, 16 Veteran-owned, 67 Women-owned and 20 Asian American/Pacific Islander-owned. Expanded our Team Member Resource Groups (TMRGs) from four to 40 TMRGs in under two years. Additional TMRG highlights include: 2,500~ active members globally; 200+ leaders engaged in TMRGs; 150+ global TMRG events in 2023; 50+ consumer/marketplace initiatives supported; and 20+ non-profit/charitable organizations supported. To learn more about QVC Group’s Corporate Responsibility initiatives and summary reports, visit: www.www.qvcgrp.com/lp/corporate-responsibility. 1The figures included as a breakdown of participants will not total 95 as some participants identified as members of more than one group. 1Per SBS participant reporting pre-and post- program business metrics, submitted by 52% of our 95 SBS participants.
QVC Group Releases 2023 Global Contribution Summary
July 12, 2024: QVC Group generated $33.8+ million for more than 1,423 charities worldwide according to its newly released 2023 Global Contribution Summary
QVC Group Recognized on Newsweek’s America’s Most Responsible Companies 2024 List
December 18, 2023: QVC Group has been recognized on Newsweek’s list of America’s Most Responsible Companies 2024.
QVC and HSN Launch New Black-Owned Brands During Black History Month
February 24, 2023: New Black-owned and -founded businesses are available to shop year-round across QVC and HSN