Albertsons Companies’ Post

Surveys & sushi 🍣 Grubhub is paying attention. Noticing a trend of meal deliveries to hospitals (and combatting a typical dip in their August app usage), Grubhub launched a campaign targeted at new moms. Survey data found that 3/4 of moms are planning their first meal after delivery, Grubhub created a new moms campaign where promotional credits were claimed in less than a minute. Will the campaign increase long term engagement? Maybe. Food & grocery delivery apps have become a way of life. And competition across the services is fierce. Customers are looking for ease, convenience, variety and savings. With so many delivery services available, customers can easily find variety. Even the competition for savings has become more even. Chase partners with DoorDash and Amazon Prime with Grubhub to give cross-promotional discounts. Finding a service that's easy to use and convenient for your particular needs is what's difficult for customers. For brands, keeping your service top of mind amongst all the noise is the challenge. 📸: Grubhub _______ Interested in learning more about #mobileexperience? Follow me for weekly insights. #grubhub #fooddelivery #newmoms #promotion #surveydata #customerengagement #deliveryservices #convenience #mobileexperience

So today, I ordered from the McDonald's app for McDelivery at our caravan in Paignton. It had been a busy morning & the 2 grandkids were getting hungry so it saved getting in to the car & driving, parking & walking in the terrible weather. We all chose our order, and luckily as I have a few loyalty points, we were able to subsidise it with those. We just had to wait to it to arrive at the holiday park. As it was a big order, I even tipped 10%. So I tipped 10%, paid for delivery of £1.99 & service around £2.18. The order arrived, my grandson’s double cheeseburger didn’t arrive. My wife’s cheesy bites & dips didn’t arrive. My granddaughter’s ketchup dips didn’t arrive. I phoned Uber Eats, they can only refund me for the Cheesy Bites which didn’t arrive. They can’t refund the tip, delivery or service charges. The items which came out of my loyalty points can’t be refunded. McDonalds’ can’t do much. So many stakeholders getting their share of pots but still failing the customer. Apparently, the store was understaffed. Is this a reason for not checking orders that go out for delivery? It seems that McDonald's & Uber are happy to take their relevant charges but the only people left disappointed are your customers. We need to make the customer the vital cog in the system again. If you order a delivery, that order should be treated with the same respect no matter how much was spent. I’ve been put off ordering via McDonald's app especially as Uber Eats is behind the service. I’ve not used Uber Eats in its own right for nearly a year. If you want to find new revenue streams, remember those new streams will only flow as long as the customer is happy. #delivery #service #mcdonalds #ubereats #hospitality #customers

Our partner DoorDash recently surveyed thousands of SNAP shoppers, publishing key findings on how online grocery is helping widen food access in the United States. While there are a number of eye-opening stats in the report, there are a couple that stood out most to us here at the Forage team: 🍎 78% of SNAP recipients prefer using EBT benefits on delivery vs in-store 🍎 74% say online shopping helps them buy more fruits & vegetables, at a lower overall cost vs shopping in-store 🍎 61% feel self-conscious using their benefits in-store, and 81% say grocery delivery helps with anonymity, providing the dignity of purchasing groceries without facing stigma We’re on a mission to modernize EBT payments, and partners like DoorDash exemplify the outsized role innovation can have on social impact. And it’s why we’re beyond proud to partner with DoorDash to expand SNAP acceptance for the 1.8 million (and counting!) DoorDash shoppers who have already added their EBT cards in-platform. We can’t wait to see what next year’s numbers look like. #groceryretail #payments #doordash #socialimpact #ebt

🍔🍍 If nautical nonsense be something you wish, then get to Wendy’s before the "Krabby Patty Kollab” is gone for good! 🍍🍔 Numerator surveyed verified buyers to gain insight into consumer sentiment around the “kollab.” Buyers first saw that Wendy’s was offering the Krabby Patty Kollab: 📺 On TV (29%) 🚗 At a Wendy’s or driving by a Wendy’s restaurant (26%) 💻 On Facebook (18%) 📱 On Instagram (12%). 🚗 When ordering the Krabby Patty Kollab items, 51% of buyers ordered at the drive-thru, 33% ordered in-store at the front counter, 13% ordered on the Wendy’s mobile app, 3% ordered in-store at a kiosk, and 1% ordered through a food delivery service (UberEats, DoorDash, Grubhub). 🍽️ If they hadn’t purchased the Krabby Patty Kollab meal, 63% of buyers said they would have purchased another meal or item from Wendy’s, while 34% said they would have purchased food from another restaurant. Buyers said they would have instead gone to: 🍔 Burger King (27%) 🍔 McDonald’s (26%) 🍗 Chick-fil-A (19%) 🌮 Taco Bell (9%) 🍔 Another burger chain (6%) 🥪 Another sandwich chain (4%) 🍗 KFC (3%) #Numerator #consumersurvey #KrabbyPatty #KrabbyPattyKollab #Wendys #Spongebob #SpongebobSquarepants

A few days ago, I shared some thoughts on protecting my time, and someone asked how I manage that in my personal life. I figured I’d take the next few days to share a few strategies. Today, I want to talk about why I find my Instacart delivery subscription to be indispensable. ⏱️ Time Savings: Not only does this keep me from navigating crowded stores, waiting in checkout lines, and carrying a lot of groceries (we are a family of 5), but I can save my grocery lists and just re-purchase, a super time saver for staple items. 💨Convenience: With the option to shop from home, you can choose the best time for you, whether it’s late at night or early in the morning. Additionally, curbside pickup allows you to shop online and pick up your groceries without leaving your car, making it a hassle-free option for busy individuals or families. ✏️Improved Planning: Online grocery shopping often encourages better meal planning. You can create shopping lists, save recipes & ingredient lists and compare prices. My Theory of Me Healthy Hour meal planning subscription recipes and lists are already created for me here too- bonus! I have to do literally nothing to plan my weekly meals with this combo! 💸Reduced Impulse Purchases: Shopping online can help reduce the temptation of impulse buying. When you have a list and can see your total as you shop, it’s easier to stick to your budget and only purchase what you need. 😷 Safety and Health Considerations: For individuals who may have health concerns, whether due to mobility issues or during times of heightened health awareness, such as during a pandemic or if you are sick, grocery delivery and curbside pickup offer a safer alternative to traditional shopping. My 2024 Instacart Summary (just for fun): 🛒40 orders placed 💰356 in savings 💲$8.88 average saving per order ⏰56 hours back! Not quite ready to dive into the $99/year cost? Find a local grocery store that will do curbside pickup at no cost, to get you most of the same benefits. Here in Cleveland we also use Heinen’s and Giant Eagle! So, when will you have coffee with a friend, take a work call, volunteer or play a game with a family member while your grocery shopping gets done?! ✅

We should probably have a conversation about discounting on third-party delivery apps. According to a secret shopper study by Intouch Insight, nearly half of all delivery orders featured a discount, including 65% on DoorDash and 55% on Uber Eats. This is helping restaurants drive sales at a time when customers are price-sensitive. But is this level of discounting sustainable? #restaurants #delivery #discounting

Does depending on third-parties help or hurt your bottom line? Instacart has been great for countless grocery retailers. It's allowed many to quickly cater to their customer needs and provide eGrocery services without the time or investment required to develop their own digital infrastructure. But as Instacart introduces more initiatives and new partnerships, grocers should take stock of that relationship. For instance, their latest partnership with UberEats allows users to place meal orders with nearby restaurants. If your product offering includes meal kits, ready-to-go foods, and prepared meals, suddently there's increased competition for your high-margin items. When multiple retailers are aggregated on a single platform, third-party delivery apps shift the focus of your customers from service and quality to price — often putting grocers at a disadvantage. To learn more about the importance of control over customer experience, read our article on the impact third-party service providers are having on grocery retail operations: https://mct.media/3V0KOFJ

Instacart x Mastercard review 👇 The Instacart Mastercard is a new player in the cashback card space, catering specifically to frequent grocery delivery users🥕 🖊️ Key Features Earn 5% cashback on Instacart purchases, including both groceries and household essentials Earn 2% cashback at restaurants, gas stations, and select streaming services Unlimited 1% cashback on all other purchases 💳 Additional Perks A free year of Instacart+ membership, which offers benefits like free delivery on orders over $35 and reduced service fees No annual fee, making it an accessible option for budget-conscious cardholders 🦾 Who Should Get This Card? - Regular Instacart users who want to maximize rewards on grocery deliveries -Those who value simplicity and cashback without the hassle of rotating categories 🔔 My Takeaway The Instacart Mastercard is a niche card but quite valuable for its target audience. If grocery delivery is part of your routine, this card helps you save significantly over time Are you a frequent Instacart user? #instacart #mastercard #creditcards 𝗙𝗼𝗹𝗹𝗼𝘄 Avi Eisner 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲 𝘁𝗶𝗽𝘀, 𝗵𝗮𝗰𝗸𝘀 𝗮𝗻𝗱 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗼𝗻 𝗰𝗿𝗲𝗱𝗶𝘁 𝗰𝗮𝗿𝗱 𝗽𝗼𝗶𝗻𝘁𝘀

Save A Lot Groceries Now Available on DoorDash in the United States DoorDash has partnered with Save A Lot, one of the largest discount grocery store chains in the United States with over 750 stores, to bring on-demand grocery delivery to customers nationwide. This collaboration will allow consumers to access Save A Lot's high-quality fresh products at everyday low prices, with the convenience of same-day delivery in under an hour on average. Moreover, the partnership is committed to expanding access to grocery delivery for low-income residents. Later this year, some Save A Lot stores will start accepting SNAP/EBT (Supplemental Nutrition Assistance Program/Electronic Benefits Transfer) payments for on-demand delivery of SNAP-eligible groceries. This builds upon DoorDash's existing support for SNAP/EBT payments, which it has offered since 2023. With over 1.5 million customers already using SNAP/EBT on DoorDash, the Save A Lot partnership has the potential to significantly increase access to grocery delivery for those who rely on these benefits. #grocerydelivery #gigeconomy #deliverybag #deliveryrider #doordash