Ubiquity joined “The Big Climb” fundraiser to fight cancer on Saturday at New York’s Citi Field. The nationwide event conducted by the Leukemia & Lymphoma Society supports blood cancer research. This research has led to therapies for patients with rare forms of stomach and skin cancers, and the therapies are now in clinical trials for patients with a range of cancers including lung, brain, breast, pancreatic, and prostate. https://lnkd.in/ebjaQQP
Ubiquity
Outsourcing and Offshoring Consulting
New York, New York 101,175 followers
Partnership. Innovation. Community.
About us
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office operations, and business transformation.
- Website
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http://www.ubiquity.com
External link for Ubiquity
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- New York, New York
- Type
- Privately Held
- Founded
- 2012
- Specialties
- Business Process Outsourcing, Customer Relationship Management, Contact Center Services, Compliance Management, Identity Verification, Fraud Detection, Business Process Automation, Transcription, and Medicare and Medicaid Managed Healthcare Solutions
Locations
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Primary
1140 Avenue of the Americas
Suite 1601
New York, New York 10036, US
Employees at Ubiquity
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Jonathan Donahue
GROWTH LEADER - Banking, Financial Services, FinTech, Payments, Business Services, B2B & Published Author (x GE, x GE Capital, x Genpact, x WNS, x…
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Matt Sanders
CX Strategist | BPO | Omni-Channel Solutions | Contact Center Outsourcing | Disruptors | FinTech | Healthcare | E-commerce & Retail
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Sagar Rajgopal
Co-Founder/ President/ Chief Customer Officer at Ubiquity Global Services
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Lisa Barajas
Talent Acquisition Sr Specialist at Ubiquity Global Services
Updates
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The stakes keep getting higher. Insurance market challenges are leading to significant shifts in how policies are structured and claims handled. The key to efficient customer service is emotional intelligence (EQ). Read our post: https://lnkd.in/e8qPjxUS
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Case Study: An environmental services company had to scale up a CX team quickly to handle high call volumes, increase responsiveness, and reduce call times. Find out why the president said: “Ubiquity made it so easy for us to outsource.” Form-free download: https://lnkd.in/eDCnrPxC
3-month service turnaround exceeds high CX goals
ubiquity.com
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We give it to you straight... in our "Insanely Honest Guide to Outsourced CX": All CX is not made equal, and transparency turns CX into a growth driver. https://lnkd.in/gC7TK-a8
The insanely honest guide to outsourced CX
ubiquity.com
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The "Trust Disconnect": Finserv leaders think bad press damages trust. Their customers think poor service destroys trust. Read the Whitepaper: https://lnkd.in/eG2u6MNh
Whitepaper: How finserv loses trust & how to fix it
ubiquity.com
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We are thrilled to announce the acquisition of Zero Variance, a pioneer in customer experience and business intelligence solutions. This strategic move expands our capabilities in delivering superior customer service and innovative operational insights, thanks to Zero Variance's renowned ZViQ™ technology. This acquisition marks a significant step in our journey to enhance our service offerings and expand our global footprint, including key sites in Guatemala and Honduras. We are excited to integrate Zero Variance's advanced technologies and solutions to provide a more comprehensive suite of services tailored to meet the evolving needs of businesses worldwide. Learn more: https://lnkd.in/eVBQTb9z
Zero Variance by Ubiquity
ubiquity.com
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"Motivated by Pain" Whitepaper. Let customer pain points be your guide to better CX. Our form-free download explains how. https://lnkd.in/dea8-b_5 #bettercx
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Case Study: AI food-ordering service sees 18% upselling gain with live agent assistance and enhanced CX. #CSAT #CX https://lnkd.in/eC_SUk9E
How AI and live agents work together for exceptional CX
ubiquity.com
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Putting all your eggs in one basket pays dividends in the long run. Read "Balancing Cost & Quality with CX Management" to better manage the delicate balance of overhead costs and CX quality. https://lnkd.in/gKb6_mUD
Balancing Cost & Quality with BPO CX Management
ubiquity.com
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Ubiquity is thrilled to join the vibrant Mission EDC community! We're expanding our team and have exciting opportunities available. Join us and grow your career with a company that's committed to investing in you! Check out our job openings here: https://lnkd.in/e4xuQFvB
“This is not just a call center [job]. This is an opportunity to grow your career, to really become something greater than what you envision for yourself today – and we will invest in that," Ubiquity Vice President of U.S. Operations Mark Montgomery said at today’s ribbon-cutting ceremony. The event marked the beginning of a long partnership between Ubiquity and the Rio Grande Valley community because its $4M investment in Mission will make a $31.7M economic impact in the region. Welcome home Ubiquity! #YourMissionStartsHere Alex Reyna Paul Nerz Teclo Garcia Estella Saenz Ruben O. Villarreal Omar Guevara, CHA Ralph Garcia Keith Patridge Susie Flores Naxiely Lopez-Puente Belén Guerrero-Aguirre Brianna Casares Ronnie Ontiveros Brenda Enriquez Candace Rodriguez Vanessa Nichole Hernandez Stephanie Mendiola Deborah L. Cordova Carl Davis Joe Vargas, CDME, CFts Julian Alvarez Brenda Martinez Mallory McCoy Brad Bentsen Yadira J. Vega Manuel Rodriguez Imelda Cantu The Greater Mission Chamber of Commerce McAllen Economic Development Corporation
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