In the news: Kore.ai Named a Leader in the Forrester Wave™ “Conversational AI for Customer Service, Q2 2024”
What We Do
We help businesses create engaging and valued interactions
Kore.ai has been at the forefront of AI for over a decade, bringing intelligent virtual assistants to life in both customer and employee-facing use cases. Our goal is to simplify AI adoption and get you to meaningful business outcomes faster.
Customer Experiences
Greater Retention and Lifetime Value
Drive customers to answers and resolutions faster, saving human talent for more challenging, specific, and creative tasks.
- Automate over 80% of customer inquiries
- Award-winning conversational AI, powered by pre-trained LLMs
- 24×7 premium automated omni-channel service and support
- Fine-tune responses using generative AI
Agent Experiences
Happier customers and agents
Give agents AI-powered virtual assistants to provide real-time answers, coaching, and proactively suggest next best actions to agents.
- 20% increase in productivity
- 30% improvement in first-call resolution rates
- 25% increase in CSAT
- Seamless transitions from Intelligent Virtual Assistants to live agent
Employee Experiences
More focused and productive employees
Make your team more productive with Intelligent Virtual Assistants that can discuss questions, mine internal data, and solve problems for your employees
- Automate over 80% of common employee inquiries
- Available 24×7, across voice and chat in 135 languages
- Pre-trained HR, recruitment, IT & procurement use cases
- Pre-built integrations with all major ITSM, ERP, and HCM platforms
Search Experiences
Relevant, accurate, and personalized search
Train your IVAs using AI to offer the most relevant, accurate, and personalized search results by understanding user intent, context, and preferences.
- Answer over 90% of queries through text or voice
- Retrieval Augmented Generation (RAG) turns your existing documentation into compelling answers
- Set and tailor AI guardrails
- Prevent LLM hallucinations and cost vacuums
Application Experiences
Boost any application with AI
Allow all applications in your technology environment to connect to one another and leverage the power of generative and conversational models.
- Out-of-the-box conversational AI engine added to your applications.
- Multilingual global interface across voice and chat
- Enterprise-grade controls to control data access
- Automate over 80% of customer inquiries
Our Customers
Trusted by the world’s top brands
The Kore.ai Platform
Effectively, safely, and responsibly leverage conversational and generative AI
The Kore.ai platform delivers simplicity, flexibility, and control when applying conversational and generative AI and LLMs. Deploying our platform cuts the time and effort to deploy effective AI solutions at your business. Our platform is open. We build upon your existing architecture and integrate with any LLM and technology infrastructure partners that are best for you.
CX Pre-built Solutions
BankAssist | HealthAssist | RetailAssist
EX Pre-built Solutions
EVA | HR Assist | RecruitAssist | IT Assist
Pre-built Generative AI Solutions
Specific Business Tasks
XO
End-to-end experiences from automated to human-assisted
- Automation AI
- Contact Center AI
- Agent AI
- Quality Management
Search AI
RAG/LLM based search, questions, and answers
- Search AI
GALE
No-code generative AI application platform
- Model Hub
- Prompt Studio
- AI Agents
- RLHF | RLAIF Evaluation Studio
Cross Product Use Enabled
Kore.ai LLM Models
XO GPT: Input Paraphrasing, Response Paraphrasing, Summarization, Answer Generation | Dialog GPT | BankAssist LLM | ITSM LLM | HR LLM
Generative AI Ops Services
Model Fine-Tuning | Model Deployment | Scalable Inferencing | Model Governance | Model Insights | Guardrails
Data Services
Vector Database | CRM Integrations | Data AI Connectors | Pre-Built API Integrations | Knowledge Connectors
Platform Services
Omni Channel| Multi-Lingual | Analytics | Scalability | Security | Compliance | LifeCycle Management | Collaboration Tools
Commercial and Community Language Models
Open AI GPT -4, Anthropic Claude, Google Gemini | Mistral 7B/11B, LLaMA 2, FLAN-T5
Enterprise Cloud Infrastructure
Cloud Deployment, Private VPC Cloud Deployment, On-Prem Infrastructure
Kore.ai’s Global Scale
Delivering worldwide value to all continents (except Antarctica… just not yet anyway)
Enterprises across the globe rely on Kore.ai to unlock AI capabilities in their organizations delivering worldwide performance improvements at an unprecedented scale.
AI Innovators
The most ambitious businesses leading their industries with Kore.ai
Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Leverage our open infrastructure, no-code builder tools, LLMs with pre-built use cases, and deep industry application integrations. Discover how various organizations are putting AI to work today.
- XO Platform
- XO Platform
- XO Platform
- IT Assist
Customers and Analysts
We’ve helped hundreds of global companies
Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Discover how various organizations are putting AI to work today.
HR Digital Enablement
Energy
Lead Architect
Commercial Services Lead
Healthcare
In the News
Kore.ai Named A Leader in Conversational AI For Customer Service, Q2 2024 Analyst Evaluation
Report states that Kore.ai leads the way in the use of LLMs and GenAI for conversational AI and puts modern AI to…
In the News
Kore.ai’s Research Reveals Historic Shift as Contact Center Agents and Consumers Increasingly Prefer AI-Driven Solutions
Orlando, FL – May 7, 2024 – Kore.ai, a leader in enterprise conversational and generative AI platform technology, has unveiled its annual…
In the News
The Expanding Role of GenAI in Enhancing Customer Experience and Operational Excellence
Serkan Ibrahim Vice President-Europe, Kore.ai It’s no secret that ChatGPT and Large Language Models (LLMs) are taking the world by storm, but…
In the News
Kore.ai Unveils New XO Platform V11.0 to Accelerate AI-Automated Business Interactions
The latest platform upgrades help elevate effectiveness and results while reducing costs ORLANDO, Fla., April 17, 2024 — Kore.ai, a leader in…
In the News
Kore.ai Rallies 200+ Leading Companies to Discuss AI Advancement and Driving Results
Unveils Latest Innovations and Strategies at Kore.ai Konversations 2024 to Unlock Business Value at Scale ORLANDO, Fla., Apr 10, 2024 — Kore.ai,…
In the News
Conversational AI key to South American cosmetics giant Belcorp’s sales strategy
By Gary Flood Mar, 2024: In an article, Venkat Gopalan, CDO and CTO, Belcorp talks with Gary Flood on Belcorp’s major commitment…
In the News
Impactful AI Takes Strong Focused Leaders On A Mission
By Dean DeBiase Mar, 2024: Dean DeBiase of Reboot Chronicles interview with Raj Koneru Founder CEO Kore.ai to understand how Raj created…
In the News
Kore.ai on the CNBC TV18 special program Startup Street
By Ritu Singh February, 2024: Kore.ai is on the Startup Street programme hosted by CNBC TV18 featured our Raj Koneru, CEO talking…
In the News
Kore.ai Secures $150 Million Strategic Growth Investment to Drive AI-powered Customer and Employee Experiences for Global Brands
Led by FTV Capital, with participation from NVIDIA and existing investors, funding will further solidify Kore.ai’s leading position in explosive advanced AI…
In the News
Kore.ai Nabs $150 Million From NVIDIA And FTV To Scale Enterprise AI
By Dean DeBiase January, 2024: The big dogs of Tech., who’ve been pouring tens of billions into AI, are slugging it out…
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
Ready to get started?
Explore the Kore.ai Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business.