“Amina is a pleasure to work with. She is a very passionate and hard working person that I could always depend on to get the job done. She's incredibly smart with the ability to learn new skills very quickly.”
About
As a Territory Account Manager at Logitech, I help design and implement video…
Contributions
-
How do you organize and track your account activities?
I am a big fan of logging everything I do into Salesforce. Calls, emails, tasks, etc. This way I am not digging through emails and anything for a specific account or contact is logged. I also LOVE folders. Both my computer screen and my email is broken up in folders. I've become the person on my team that everyone goes to for info thanks to this! This allows me to know where to look specific emails/topics. It also keeps my inbox clean. Coming from a serving/bartending background FIFO is something I still follow!
-
How do you become a complaints handler?
In my experience most customers want to feel heard, feel seen, and feel like you, the complaint handler - will fight for them. Whether it is a complaint about a product, or a service, if they know you have their back and actually care, the problem can usually be resolved. Being the person in their corner, taking their feedback and escalating it, and doing what you can to resolve their complaint, will always create a better relationship.
-
What are the most effective customer management strategies?
Transparency is key! Being honest with my customers has made them trust me more over the years than anything else. While we all wish our solutions can do EVERYTHING, there is a good chance there will be something missing. Instead of telling the customer we can do it all right away exactly how they want, I've won by being a trusted consultant.
Activity
-
Discover Logitech's latest breakthrough in audio quality with RightSound 2, part of the new CollabOS 1.12 update. RightSound 2 provides enhanced…
Discover Logitech's latest breakthrough in audio quality with RightSound 2, part of the new CollabOS 1.12 update. RightSound 2 provides enhanced…
Liked by Amina Jusovic
-
Exciting news! I am thrilled to share that I have started a new chapter in my career as Logitech's Head of People & Culture. It's an incredible honor…
Exciting news! I am thrilled to share that I have started a new chapter in my career as Logitech's Head of People & Culture. It's an incredible honor…
Liked by Amina Jusovic
-
The Road to #Infocomm24 is underway and we have a few pit stops 🏎️🏎️🏎️ to make along the way. Please join our team and a few special guests from…
The Road to #Infocomm24 is underway and we have a few pit stops 🏎️🏎️🏎️ to make along the way. Please join our team and a few special guests from…
Liked by Amina Jusovic
Experience
Education
Volunteer Experience
-
Volunteer Assistant
Volunteer Assistant
Gasparilla Music Foundation
Licenses & Certifications
-
Career Success Specialization
University of California, Irvine
-
Effective Problem-Solving and Decision-Making
University of California, Irvine
-
Essentials of Entrepreneurship: Thinking & Action
University of California, Irvine
-
Fundamentals of Management
University of California, Irvine
-
The Art of Negotiation
University of California, Irvine
-
Introduction to Psychology
Yale University
-
Write Professional Emails in English
Georgia Institute of Technology
-
Microsoft Teams Rooms Solutions Sales Professional 2023
Microsoft
-
Microsoft Teams Room Technical Solutions
Microsoft
-
Microsoft Teams Rooms Solution Sales Professional
Microsoft
-
Digital Signage Certification Expert
Brawn Consulting
-
Sales: Data Center Portfolio Credential 2018
Dell EMC
Languages
-
Bosnian
Native or bilingual proficiency
Recommendations received
2 people have recommended Amina Join now to view
More activity by Amina
I have been very privileged to help customers on their AI journey and love to see #microsoft continuing to progress!
#msftadvocate
![]()
I have been very privileged to help customers on their AI journey and love to see #microsoft continuing to progress! #msftadvocate
Liked by Amina Jusovic
Sustainability requires all of us to work together. This ebook will help you evaluate Logitech’s commitment to sustainability and the steps we’re…
![]()
Sustainability requires all of us to work together. This ebook will help you evaluate Logitech’s commitment to sustainability and the steps we’re…
Shared by Amina Jusovic
Discover how Logitech and Microsoft's IntelliFrame transform your meetings by giving each participant their own video frame, ensuring everyone in the…
![]()
Discover how Logitech and Microsoft's IntelliFrame transform your meetings by giving each participant their own video frame, ensuring everyone in the…
Liked by Amina Jusovic
May is Mental Health Awareness Month, so let's prioritize self-care and open up honest conversations about mental well-being. Remember, it's okay to…
![]()
May is Mental Health Awareness Month, so let's prioritize self-care and open up honest conversations about mental well-being. Remember, it's okay to…
Liked by Amina Jusovic
Other similar profiles
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore MoreOthers named Amina Jusovic
-
Amina Jusovic
Support och lagermedarbetare på KICKS E-Handel
-
Amina Jusović
--
-
Amina Jusovic-Halilovic
Kundenberaterin bei Raiffeisen Gruppe
3 others named Amina Jusovic are on LinkedIn
See others named Amina Jusovic