Digital Transformation
Turn smartphones into sales and service accelerators with Mobile Camera Share
About this talk When your customers or on-site technicians need to verify information or have...
Read NowGlance mobile camera share
See issues firsthand for faster-than-ever resolutions
Glance Mobile Camera Share allows connected customers or remote workers to share their experience live using their camera view. Instant clarity reduces back and forth so representatives can provide better guidance, faster resolutions, and an overall superior experience.
Where Glance Mobile Camera share Works
See what they see for instant clarity
Field Service
Support customers and field service technicians using the mobile camera for remote trouble-shooting.
Mobile Banking
Host secure in-app video meetings to deliver digital consultation with the human touch.
Telehealth
Enable consultations and therapy sessions via secure in-app video call.
Be wherever they are in just one click
Glance Mobile Camera Share is a flexible solution that allows agents to instantly see what the customer sees — wherever they are — with one simple click.
Toggle the camera
Company representatives can remotely troubleshoot with colleagues or customers in real time by inviting them to show their front or back camera and seeing exactly what they see.
Connect through the CRM
Initiate camera sharing sessions through CRM systems like Salesforce or ServiceNow. Company representatives can start up a session with one click from the CRM lead, contact, or case record.
Connect via SMS
Glance Mobile Camera Share is initiated with a hyperlink sent via SMS to the customer. There’s no need to install an app to share the device’s camera. It’s perfect for in-the-moment, specific service issues where a customer’s or colleague’s mobile camera can help with troubleshooting and solving problems, live and together.
Our industries
Glance Mobile Camera Share takes brands’ CX to the next level
Leading brands across industries are raising the bar for mobile CX. Explore how Glance powers better CX in:
The most secure way to support your virtual branch experience: digitally deliver advisory services and support digital transactions with Glance Guided CX.
Support customers with Glance while making digital claims and managing their accounts online.
Ideal for app-based customer support and training new users, customers never leave your app with Glance solutions.
