The "Trust Disconnect": Finserv leaders think bad press damages trust. Their customers think poor service destroys trust. Read the Whitepaper: https://lnkd.in/eG2u6MNh
Ubiquity
Outsourcing and Offshoring Consulting
New York, New York 100,161 followers
Partnership. Innovation. Community.
About us
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office operations, and business transformation.
- Website
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http://www.ubiquity.com
External link for Ubiquity
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- New York, New York
- Type
- Privately Held
- Founded
- 2012
- Specialties
- Business Process Outsourcing, Customer Relationship Management, Contact Center Services, Compliance Management, Identity Verification, Fraud Detection, Business Process Automation, Transcription, and Medicare and Medicaid Managed Healthcare Solutions
Locations
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Primary
Get directions
1140 Avenue of the Americas
Suite 1601
New York, New York 10036, US
Employees at Ubiquity
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Jonathan Donahue
Financial Technology & Services Growth Leader - And A Recent Published Author
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Matt Sanders
Customer Experience Strategist | Omni-Channel Solutions | Contact Center Outsourcing | FinTech | CX | Risk | Compliance
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Sagar Rajgopal
Co-Founder/ President/ Chief Customer Officer at Ubiquity Global Services
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Lisa Barajas
Talent Acquisition Sr Specialist at Ubiquity Global Services
Updates
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We are thrilled to announce the acquisition of Zero Variance, a pioneer in customer experience and business intelligence solutions. This strategic move expands our capabilities in delivering superior customer service and innovative operational insights, thanks to Zero Variance's renowned ZViQ™ technology. This acquisition marks a significant step in our journey to enhance our service offerings and expand our global footprint, including key sites in Guatemala and Honduras. We are excited to integrate Zero Variance's advanced technologies and solutions to provide a more comprehensive suite of services tailored to meet the evolving needs of businesses worldwide. Learn more: https://lnkd.in/eVBQTb9z
Zero Variance by Ubiquity
ubiquity.com
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"Motivated by Pain" Whitepaper. Let customer pain points be your guide to better CX. Our form-free download explains how. https://lnkd.in/dea8-b_5 #bettercx
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Case Study: AI food-ordering service sees 18% upselling gain with live agent assistance and enhanced CX. #CSAT #CX https://lnkd.in/eC_SUk9E
How AI and live agents work together for exceptional CX
ubiquity.com
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Putting all your eggs in one basket pays dividends in the long run. Read "Balancing Cost & Quality with CX Management" to better manage the delicate balance of overhead costs and CX quality. https://lnkd.in/gKb6_mUD
Balancing Cost & Quality with BPO CX Management
ubiquity.com
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Ubiquity is thrilled to join the vibrant Mission EDC community! We're expanding our team and have exciting opportunities available. Join us and grow your career with a company that's committed to investing in you! Check out our job openings here: https://lnkd.in/e4xuQFvB
“This is not just a call center [job]. This is an opportunity to grow your career, to really become something greater than what you envision for yourself today – and we will invest in that," Ubiquity Vice President of U.S. Operations Mark Montgomery said at today’s ribbon-cutting ceremony. The event marked the beginning of a long partnership between Ubiquity and the Rio Grande Valley community because its $4M investment in Mission will make a $31.7M economic impact in the region. Welcome home Ubiquity! #YourMissionStartsHere Alex Reyna Paul Nerz Teclo Garcia Estella Saenz Ruben O. Villarreal Omar Guevara, CHA Ralph Garcia Keith Patridge Susie Flores Naxiely Lopez-Puente Belén Guerrero-Aguirre Brianna Casares Ronnie Ontiveros Brenda Enriquez Candace Rodriguez Vanessa Nichole Hernandez Stephanie Mendiola Deborah L. Cordova Carl Davis Joe Vargas, CDME, CFts Julian Alvarez Brenda Martinez Mallory McCoy Brad Bentsen Yadira J. Vega Manuel Rodriguez Imelda Cantu The Greater Mission Chamber of Commerce McAllen Economic Development Corporation
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Ubiquity is excited to open its newest location in Mission, Texas! Our Grand Opening Celebration is this Friday, the 22nd, at 4101 South Shary Road in the City of Mission. "Our Mission Is Excellence." Special thank you to the Mission Economic Development Council for their support!
Help us give a warm welcome to Ubiquity, a global company that is investing $4 million and creating nearly 350 new jobs in the City of Mission. The first cohort of employees trained for two weeks at our headquarters, the Center for Education and Economic Development, in Mission. And now, those employees are ready to move into their permanent home. Come mingle and enjoy some light refreshments with us! #YourMissionStartsHere #JobCreation #EconomicDevelopment Teclo Garcia Mark Montgomery Alex Reyna Deborah L. Cordova Estella Saenz Joe Vargas, CDME, CFts Carl Davis Julian Alvarez Belén Guerrero-Aguirre Naxiely Lopez-Puente Brianna Casares Stephanie Mendiola Cathy Hernandez Yadira J. Vega Imelda Cantu Manuel Rodriguez COSTEP Rio Grande Valley Partnership Steve Taylor Roberto H. Gonzalez
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Ubiquity's Sagar Rajgopal at #Pay360 on Future-Proofing CX: "The most useful AI tools in customer service help agents resolve calls quickly in real time. Robust speech recognition functions analyze calls and instantly recommend the best responses. However, in highly regulated industries, handling complexity and achieving high compliance numbers require knowledgeable staff to guide and monitor performance."
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Pay360 is here! Explore the entire payments ecosystem and stay well ahead of the innovation curve March 19-20 at ExCel London. See you there! #PAY360 #payments #innovation #Ubiquity pay360event.com Ubiquity’s financial services outsourcing revolutionizes banking, back-office, and CX operations. We elevate sales, enhance customer experience, streamline back-office processes, and more. With our omnichannel expertise, strict compliance measures, cutting-edge technology, and strategic consulting, we propel your business towards success.
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Our own Jay Hammans is at #Shoptalk 2024 in Las Vegas "Reimagining Retail." Let him know if you want to meet up! https://shoptalk.com/us/
Shoptalk: One Home for Reimagining Retail – Shoptalk 2024: Community, Connections & Content
shoptalk.com